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Public Emergency Number Integration at X‑Guard

Calling First Aid Responders (BHV) via a Publicly Available Number

At X‑Guard, we are committed to our mission Everyone Everywhere Secure. A key aspect of this is ensuring that emergency assistance can be activated quickly and directly, not just internally by authorized staff but also externally by visitors or anyone on-site. This knowledge page explains our public emergency number integration that allows anyone to alert first aid responders (BHV) using a visible phone number or a scannable QR code.

What is the public emergency number solution?

Unlike the internal setup where only pre-approved staff may use a short-dial emergency number, this solution offers a public phone number that anyone can call to alert the BHV team.

Key features:

  • The number is publicly displayed so that visitors or bystanders can easily call for help.

  • The emergency number can be linked to a QR code. Scanning it opens the number on a smartphone, ready to dial.

  • The caller hears a message confirming the BHV has been alerted and is then connected to a responder.

  • The number is always linked to a specific location, ensuring that only nearby BHV responders are alerted.

  • For large sites, it is advisable to request separate numbers per building or department for accurate location recognition.

How does it work?

  1. Number and location mapping
    X‑Guard provides one or more public phone numbers, each linked to a specific location in your facility.

  2. Display the number or QR code
    You make the number visible at key locations, such as entrances or walls. Optionally, you can generate a QR code so the number appears on a smartphone when scanned.

  3. The caller dials the number
    A pre-recorded message confirms the BHV is being alerted and the call is forwarded.

  4. Automatic location detection
    The system identifies the call’s origin and notifies the BHV responders for that location.

  5. Communicating with the BHV
    The caller must state the exact location and type of emergency (e.g., “someone collapsed in meeting room C”).

  6. BHV response
    The BHV team responds immediately and can coordinate through the app.

Why choose this solution?

  • Accessible to everyone: Visitors and non-employees can trigger an emergency response.

  • Fast response time: Immediate routing to the right BHV team.

  • Location-based alerting: Prevents alerting unnecessary responders.

  • Easy implementation: Use a phone number or QR code.

  • Scalable setup: Ideal for large facilities with multiple zones.

Implementation tips

  • Place the emergency number and/or QR code at visible spots like entrances, stairwells, and elevators.

  • Use a free and reliable QR generator like QRCode Monkey to create a scannable phone link.

  • Test the number and QR code regularly on different devices.

  • Train BHV responders in handling calls and verifying location details.

Summary

With X‑Guard’s public emergency number solution, anyone on-site can instantly contact nearby first aid responders. Thanks to its location-linking and direct communication, safety is significantly enhanced without delays or intermediaries.

Learn more and generate your QR code