How the ATS (Alarm Task Service) of the X-Guard Alarm Cloud Works

ATS stands for Alarm Task Service. It is the engine behind the automatic alarm handling of the X-Guard Alarm Cloud. It determines how alarms are processed, who is notified and how follow-up actions are executed. The goal is to keep alarm handling reliable, predictable and simple, enabling colleagues to support each other quickly during emergencies.

1. What is ATS?

ATS is a rule-based system that determines what must happen when an alarm is triggered.
It evaluates:

• the alarm level

• the alarm type

• the group of the alarm initiator

• the process template

• the user’s location (if relevant)

ATS then determines who is alerted, how fast and when escalation is required.

2. The four components of ATS

2.1 Alarm level

Green – Orange – Red

2.2 Alarm type

Manual button, Bluetooth button, fall detection, technical fault, building system signal

2.3 Process template

Defines:

• which groups are notified

• how many people are alerted per step

• how notifications are sent (push, call, SMS, monitoring center)

• reaction time between steps

• location checks

2.4 Groups (within ATS)

Groups define which alarm initiators can activate a process.
Options:

1. All groups

2. No groups

3. Specific groups

4. All except specific groups

Important:
Users may be both alarm initiators and alarm responders.
ATS ensures that an initiator never receives their own alarm.

3. How does ATS process an alarm?

1. Identify initiator

2. Determine level and type

3. Select process template

4. Notify responders

5. Monitor responses

6. Escalate if needed

7. Finalize

ATS can execute multiple processes in parallel.

4. Location-based activation

Entering a zone = alarm reception on
Leaving a zone = alarm reception off

5. Benefits

Reliable, automatic, flexible, location-aware, parallel processing, predictable.