How the X-Guard Alarm Cloud Works

The X-Guard Alarm Cloud is the beating heart of the alarm system. It connects people, devices, and systems, ensuring that in emergencies, the right action is always taken. This does not happen statically but dynamically: depending on location, building, time, presence, and availability, the cloud automatically chooses the fastest and most reliable route to help.

This reflects the mission of X-Guard: Everyone, Everywhere Protected.

Dynamic response: the guiding principle of the Alarm Cloud

A key feature of the Alarm Cloud is that it makes real-time decisions based on the actual circumstances.

• Location-based
  Depending on where an alarm is triggered (outdoors via GPS, indoors via beacon technology, or through a linked calendar address), the cloud determines which responders, control rooms, or security services are closest.

• Time-based
  The cloud considers the time of day and shift schedules.

  • During the day, companies and organizations are often able to handle alarms within their own group (e.g., emergency response officers, aggression-trained staff, or healthcare workers).

  • At night, when no internal staff are present, the Alarm Cloud automatically routes alerts to external parties such as alarm control rooms, care centers, or security services.

• Responder availability
  The Alarm Cloud dynamically checks who is actually present and available. This ensures alarms are first handled decentrally by the right people nearby. Only when local help is not possible does the system escalate to a control room or care center. This reduces the workload on central stations and ensures faster, more efficient alarm handling.

• Building- and system-dependent
  Alarms from a particular building can automatically be routed to a linked alarm control room, care center, or security company, while another building may be connected to a different party.

Routes to help: flexible and controlled

The Alarm Cloud chooses the fastest and most appropriate route to help. Several layers and escalation steps apply:

1. Immediate responders nearby

   • Emergency response officers (BHV – company responders and citizen responders)

   • Aggression-trained staff (AIT)

   • Healthcare workers

   They are the first to be alerted and can provide direct assistance.

2. Professional alarm control rooms, care centers, or security companies
   If no local responders are available – or depending on building/time – the cloud routes alarms to professional follow-up services.

   • Alarm control rooms (PACs) mainly handle panic alarms, where verification and immediate police involvement are critical.

   • Care centers specialize in assessing and triaging care-related assistance alarms. They dispatch healthcare professionals or emergency responders as needed.

   • Security companies can be dispatched to provide on-site security support.

3. Support from professionals
   Individuals who receive an alarm (e.g., BHV responders, citizen responders, AIT members, or healthcare staff) are never left on their own. They can always receive direct support from healthcare professionals or security officers available through the Alarm Cloud.

4. Dynamic selection of control rooms
   The Alarm Cloud can send alarms to different control rooms depending on location, building, time, and type of alarm (panic vs. assistance). This ensures the right control room is always reached.

5. Automatic monitoring & escalation

   • The cloud checks whether an alarm has been received and handled.

   • In case of delays, technical failures, or no confirmation, the cloud automatically escalates the alarm to another control room or service.

   • This prevents alarms from being lost or left unresolved.

Alarm types and tailored response

The Alarm Cloud distinguishes between different types of alarms, ensuring that each is handled by the right party:

• Panic alarms (PAC-related)
  Routed to private alarm control rooms (PACs). These centers verify the alarm and, if necessary, immediately involve the police.

• Assistance alarms (care-related)
  Routed to care centers. Here, a triage is performed, after which the center deploys the appropriate response: a healthcare worker, an emergency responder, or additional support.

This way, alarms are not only handled quickly but also appropriately for the situation.

Integrations and external systems

The dynamic approach of the Alarm Cloud also applies to external signals:

• Fire alarm systems (FAS) and other technical systems can automatically forward alarms to the Alarm Cloud.

• REST API allows organizations to integrate their own systems to generate or receive alarms.

• SeQurix integration ensures alarms are efficiently routed to security companies and patrol services, including feedback on whether the response was completed successfully.

Smart use of location and context

To make sure the right responder or control room is selected, the Alarm Cloud uses advanced solutions for location and context determination:

• GPS and network-based positioning outdoors.

• Indoor beacon technology inside buildings (room- or zone-level accuracy).

• Calendar and scheduling integrations to determine location based on appointments.

• Customer databases and planning tools to enrich alarms with context (e.g., patient information in healthcare, customer locations in corporate security).

Reliability and continuity

The dynamic nature of the Alarm Cloud ensures that alarms are always followed up:

• Alarms are actively monitored for receipt and handling.

• The cloud can automatically escalate to alternative responders, care centers, PACs, or the police.

• The system operates 24/7 and continuously accounts for changing circumstances (time, availability, location, technical status).

Conclusion: The X-Guard Alarm Cloud is not a standard routing system but an intelligent, dynamic solution that ensures the right responders – whether company responders, citizen responders, aggression-trained staff, healthcare workers, security officers, or professionals – are always activated as quickly as possible. With decentralized handling, clear separation between panic and assistance alarms, smart integrations, and automatic escalations, the pressure on control rooms remains low, and help is always reliably organized.