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How to Check if You're Still Logged In to the X‑Guard Alarm App and What to Do If You're Logged Out

At a Glance

This article explains:

  • How to check if you're still logged in to the X‑Guard Alarm app

  • What you’ll see if you’re logged out

  • How to easily log back in

  • Tips to avoid being logged out unexpectedly

  • How this supports our mission: Everyone, Everywhere, Protected

1. How to Check If You're Logged In

You’re still logged in if you open the app and immediately see your dashboard with all functions available. If the app shows a login screen instead, you're logged out.

Signs you're still logged in:

  • You see your alarm status and notifications right away

  • You can modify settings or activate the alarm

Signs you're logged out:

  • The app shows a screen with “Log in” or “Sign in”

  • You don’t have access to alarm features or settings

2. What You’ll See If You’re Logged Out

You’re logged out when:

  • The app asks you to enter your email address or username

  • You can no longer access core functions

  • The app requests a new verification code

This can happen after an app update, data reset, or if you logged out manually.

3. Logging Back In Made Easy

Step-by-step:

  1. Open the X‑Guard Alarm app

  2. Tap “Log in”

  3. Enter your email address or username

    • Most users use their email address

    • If you’ve set a username, use that instead

  4. Tap “Next”

  5. You’ll receive an SMS with a verification code

  6. Enter the code and you’ll be logged in again

Good to Know

When you first logged in, you received an email with your login details.
If you’ve forgotten your username, please contact our Service Desk for assistance.

4. How to Avoid Being Logged Out Unexpectedly

  • Don’t force stop the app

  • Avoid uninstalling the app

  • Keep the app up to date via the App Store or Google Play

  • Enable biometric login (if available) for quicker access

  • Use a trusted device

5. Why This Matters for Your Safety

The X‑Guard Alarm app is a vital part of your personal safety. You need to be logged in to trigger alarms, receive alerts, and respond to incidents.

That’s why it’s important to:

  • Regularly check that you’re still logged in

  • Log back in right away if you’ve been logged out

This helps us fulfill our mission: Everyone, Everywhere, Protected.